Shipping Returns & Services

• We do not sell on approval & are not required to refund or exchange for change of mind. 

• Select sizes & styles carefully. We understand that it can be difficult selecting sizes. We provide Brand Size Charts online to assist you in the selection of size. You can also contact us for additional guidance however, we leave the final selection to you.

• THIS IS DISCOUNT STOCK CLEARANCE STORE - No Rain Checks on ANY products
  

SPECIAL OFFERS - All existing conditions apply unless specific conditions have been listed in special offers.

   RETURNS/EXCHANGE PROCESS 

• If you think the product is faulty please contact us with details & photos if available

• Obtain a return #. 

• Proof of purchase must be provided. 

• iF direct to return products they must be returned within 7 days from receipt of product. 

• You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our store. We will not be held liable for any goods lost in transit. Therefore, we recommend you use a courier or trackable eParcel through Australia Post to return the goods. Please ensure you package your return to prevent any damage to the products in transit. 

• If you have contacted us regarding a faulty product, and received confirmation for return.  The items must be unworn & unwashed in original saleable condition with all labels/tags attached & returned within 7 days from receipt of product. 

• PRODUCT EXCLUSIONS: sale, clearance, special orders, hair accessories, makeup, Hoopwire, RTW/Custom Costumes, Hoisery/Underwear, Pointe Shoes 

• Dynamic Dancewear accepts returns for exchange of product if the product/s purchased online/instore are found to be faulty & that meet the Returns Criteria. 

• We reserve the right to determine whether a product is faulty & conduct a production & quality check. We may request return for inspection. A response for faulty claims will be received within 5 working days of the product/s arrival at Dynamic Dancewear. If deemed faulty, & acceptable repair is not possible, a refund of the cost of the goods & postage will be provided if return is requested. In addition, the reasonable cost of returning the faulty item/s back to us will also be refunded. A receipt for the return postage must be included with the return.

• POINTE SHOE FITTINGS

• Orders are processed 5 days a week MONDAY - FRIDAY (excluding public holidays).  

• Orders placed after 2pm are processed the next business day.

• Available Stock Standard Shipping 4-7 Days from dispatch depending on location.
• Available Stock Express Shipping 3-5 Days from dispatch depending on location (See Australia Post Areas Included in Express Schedule)

• Delivery times vary depending on where you are located. Here is an estimate for each state:

• VIC, NSW & SA – up to 4 business days
• QLD – up to 3 business days
• TAS – up to 5 business days
• WA – up to 5 business days
• Rural Areas – up to 6 business days

 Australia Post Shipping Rates - Standard or Express

• Australia Posts cover upwards of $100 only for tracked/signed for parcels.
• Dynamic Dancewear is not responsible for loss or damage of products in the transport of goods by Australia 
• Contact Us To Discuss additional shipping insurance if required.
• If you do need an item urgent contact us directly & we will endeavour to obtain a quote for shipping. We cannot not guarantee any delivery service timelines advised by carriers. 

• Flat Rate Standard Shipping options for up to 5kg Satchels 7-12 business days
• Placing orders for parcels that exceed weight or size for Australia Post Satchels up to 5kg will incur additional costs which will be invoiced separately
• Contact us if you wish to clarify shipping costs before finalising your order.

• ALL STOCK IS ON CLEARANCE AT SELL OUT PRICES

• Standard delivery times unless in a remote areas is 5-7 working days from dispatch of order.

• Contact us if you require items urgently & we will advise if/how the order can be expedited.
  

• We will notify you if any item is not available.

• Please contact Dynamic Dancewear by phone 07 4922 1999 OR MESSENGER outside of business hours should you require products quickly or by a deadline & we will endeavour to assist you to meet your deadline.